May my credit union representative call customer service on my behalf?
To maintain the privacy of the insured, information can only be provided if the primary insured is present to give consent.
Accidental Death & Dismemberment Questions
Who is the plan administrator?
The Plan Administrator is Franklin Madison Group LLC the nation’s largest provider of direct response insurance programs
How long will it take to process my claim?
Once the Plan Administrator receives the appropriate information and documentation, claims are processed within 5 days and then forwarded to the underwriter for benefit determination.
How will I be billed?
1) Share account holders: the premiums will be automatically debited from your account quarterly. These transactions will be reflected on your statement. 2) Share draft account holders: the premiums will be automatically debited from your account quarterly. These transactions will be reflected on your statement.
What if I decide to cancel?
You have a no-risk, 30-day guarantee so if you choose not to keep your insurance, just call toll free 1-877-309-6576 to cancel.
How long does it take before I receive my Insurance Coverage Document?
Processing and issuance of the Insurance Coverage Document takes about 30 days.
What does “common carrier” mean?
This is paid travel on common or public forms of transportation such as: commercial airlines, trains, buses, cabs, ferries, etc.
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