Will I receive notification when a claim has been completed and is payable (if applicable)?
Yes, a copy of the approval/denial paperwork will be sent to you.
Debt Protection
If I have more than one loan with the credit union with protection, do I need to file a claim for each loan?
No, within the data we collect from your Credit Union, we will be able to determine the other loans you have also have protection and file claims for them as well.
If a don’t have access to the online portal?
If your don‘t have access to the on-line claims portal, no problem, you can simply call us at (1-800-621- 6323), to work directly with a Claims Specialist at CUNA Mutual Group.
Might CUNA Mutual Group follow- up with the Credit Union with additional questions?
Yes, in some instances, we may need additional information from your credit union regarding the member’s loan(s) or their protection enrollment documents that are stored at the credit union. We will reach out through email or phone to your CU claims team for that information.
What information will I need to know to be able to file a claim?
Information collected in the online claim submission is limited to basic information about the member and their life event (e.g. loss of life, disability, etc.…). This is information the member will very likely know without doing any research.
What is the Member Claim Registration Portal?
Simply put, instead of credit union employees filing claims with CUNA Mutual Group using the credit union facing Claims Online system, or faxing paper claim forms, you will instead be submitting their initial claim information via a secure website in order to initiate the claims process for CUNA Mutual Group’s Credit Insurance and Debt Protection […]