Overseas fraud is on the rise. You can use your card internationally by notifying the Service Support Department at 1-888-554-2328 ext. 280. For your benefit, we recommend notifying us prior to traveling.…

Some companies use different names, so always try to contact the company first (VISA requires this) to try to get your money back. The next step is to complete a debit/card dispute form and return it to a credit union representative. When we receive your written dispute, we work with VISA to get your refund processed.…

When you use a debit card, the merchant sends a confirmation to the Credit Union for an authorization. When the approval is given, the balance in your checking account is reduced or “blocked” by the amount of the purchase. This is known as a pre-authorization hold. The merchant determines the amount of the hold. Greater Alliance CU establishes the length of time the hold remains in place. Typically the hold stays on your account until the funds are transferred to…

Debit Cards have daily limits. The limit is $500.00 a day using the PIN at a store or ATM machine, and $2,500.00 a day using the card as credit card. If you have a loan with Greater Alliance that is ten days or more past due the card will be blocked until your loan is brought current.…

No, but the responsibility will be put on them if a data breach occurs.…

YES, you can make online purchases the same way you do today.…

The card will still have a magnetic strip that can be used if a store hasn’t upgraded their terminal yet.…

If you forget your PIN, please call 866-985-2273 and follow the prompts to reset your pin.…

If you are New Chip Card is lost or stolen please call us immediately at 888-554-2328 x280 during our regular business hours or if it’s over the weekend, after hours or holidays, please call 855-735-1588…