If you have on-line banking you can get copies of any and all checks that you write once they clear your account. If you wish to get a copy of a check you deposited, our Call Center or Member Service Department can get a copy for a $6.00 charge per check.…
When I try to view CU e-statements or Bill Pay nothing happens, it just says to remove pop-up blockers. How do I do that?
In order to receive CU e-statements or Bill Pay the pop up blocker will need to be off. Hold down the Control (Ctrl) button when you click the tab to view it in your account. Or, go to Tools at the top of the computer screen. If you have an option for pop-up blocker, you can click to turn it off. If the pop-up blocker option is not there then go to internet options and click privacy and un-select Turn…
I need to make a deposit and the branch is closed what should I do?
If you have a VISA debit card you can make a deposit using our ATM’s that accept deposits.…
I need to put a stop payment on a check and I can’t come in to a branch today what should I do?
Call our Service Support to stop a payment on a check at 888-554-2328 or login to Online Banking and click on the navigation tab – Additional Services and select – Stop Payment.…
If I can’t come in or call how could I contact my Credit Union for help online?
You may email us at info@greateralliance.org to send us general questions. If you have sensitive information please use or Secure Chat feature by logging into Online Banking.…
When I have a problem I can call the Service Center, but what are the Service Center’s hours? Are they open on holidays?
The Service Center is open Monday through Wednesday from, 9:00AM to 5:00PM, Thursday and Friday from, 9:00AM to 6:00PM and Saturday from, 9:00AM to 1:00 PM. Closed during the legal holidays.…