May my credit union representative call customer service on my behalf?
To maintain the privacy of the insured, information can only be provided if the primary insured is present to give consent.
Recuperative Care Plan Questions
How long will it take to process my claim?
The claims are processed within five days of the Plan Administrator receiving the appropriate information and documentation in their offices in Franklin, TN. Once processed, the claim is then forwarded to the underwriter for determination of benefits.
How do I file a claim?
To file a claim, call your Plan Administrator at 1-877-629-6037 weekdays 7:00 a.m. to 5:00 p.m. CST
How will I be billed?
Share/Share Draft or Credit Card. Premiums will be automatically deducted from your account quarterly /monthly and will be reflected on your statement.
What if I decide to cancel?
If you choose not to keep your insurance, simply call toll free 1-877-629-6037, and your insurance will be canceled.
How long does it take before I receive my Certificate of Insurance?
It takes about 30 days from the time the enrollment form is received to process and issue the certificate of Insurance.
Is there an age cut off?
There is no termination age for you, your spouse or domestic partner; however, benefits reduce by 50% at the age of 65 and by an additional 25% at age 75, regardless of age at enrollment.
Can I be turned down for this insurance?
No. Your coverage is guaranteed provided you are 18 years of age or older
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