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Once the Plan Administrator receives the appropriate information and documentation, claims are processed within 5 days and then forwarded to the underwriter for benefit determination.

Customer Testimonials

Customer Testimonials

Greater Alliance Federal Credit Union IconGreater Alliance Federal Credit Union

40 West Century Road, Paramus

4.3 115 reviews

  • Avatar Sandra Longo ★★★★★ 2 years ago
    Very efficient knowledgeabl and most of all very compassionate to all that go there makes it a nice pleasant experience
  • Avatar Yashira Denise ★★★★★ a year ago
    It was so pleasant to have a calming experience to open an account for my son. Alejandra Diaz helped me. She was professional yet so warm. Great banking customer service is so hard to find. Thank you for the great service!
  • Avatar Herman McKoy ★★★★★ 6 months ago
    My visit to Greater Alliance FCU was very successful. Additionally, the two staffers who dealt with me were very courteous and helpful. They were also knowledgeable and in their work, wasting no time in performing the tasks in the areas … More I needed help.I can truthfully report that this Greater Alliance Branch in Paramus is a very good place to do business. Cudo to the Management and staff, your lights burn brighter with your humane and efficient service to your members!
  • Avatar Roxana Mazon ★★★★★ a year ago
    Ekrim was amazing. She helped me reopen my account and apply for a personal loan right away. It was the only bank that was willing to give me a personal loan for the amount that i needed at a lower interest than the banks that did want … More to offer me a very small loan. They made the whole process so easy and I was so relieved I am finally back on track! Thank you, Ekrim and Greater Alliance!
  • Avatar Dolores Clark ★★★★★ a year ago
    Arkia was very helpful and thorough in explaining everything How the process is done. She was very professional and I enjoyed my experience at the credit union.
  • Avatar Jameilla Giles ★★★★★ a year ago
    First time using a credit union and it was seamless every rep/teller and manager were polite, professional and helpful. Every process was explained in detail and I was in and out quickly! I’m impressed
  • Avatar L ★★★★★ a year ago
    Ekrim was extremely knowledgeable about the services. She helped me as soon as I walked into the door. Very professional and very kind. I would Recommend this branch to anyone!
  • Avatar Uwe Malakas ★★★★★ a year ago
    I would like to commend Member Service Representative Ekrim Asalieh of the Paramus branch for her outstanding service and attention to detail. On multiple visits, she has demonstrated a consistent, courteous, and professional manner, which … More is a credit to her and the institution.
  • Avatar Matrece Humbert ★★★★★ a year ago
    Great Customer service. Danielle is awesome. Zelda is great. The new teller is very knowledgeable about everything. The Paterson branch is awesome.
  • Avatar Yardley Beauvil ★★★★★ 3 years ago
    The service was great .The representative E.Fuentes was very courteous and professional , she went above and beyond her duty to resolve my issues. the atmosphere was very friendly and she answered all my questions to my satisfaction and … More it is a gift to have someone like her to be part of the Greater Alliance's team .
  • Avatar Donna Hortian ★★★★★ 8 months ago
    Iman was personable, helpful and fast! Great job!!
  • Avatar Catrina Neely ★★★★★ 3 years ago
    I went thru a difficult experience in my life and i needed help. I turned to Greater Alliance and they helped me every step of the way Kisha, the branch manager in Paramus is the best! She’s informative,attentive and really cares. YOU WILL … More FOREVER HAVE MY BUSINESS
  • Avatar Demetria Meachie Crummie ★★★★★ a year ago
    My mom has been a member for many years. And they always exceeded above & beyond for her. Love the reps
  • Avatar eleanor tierney ★★★★★ a year ago
    It was a pleasure to meet with Miquel Delacruz today. He was patient, understanding and informative. Miquel explained everything thoroughly so that is made me comfortable with my transaction. I consider my meeting with him to have been … More outstanding.
  • Avatar Natalie Saldana ★★★★★ 4 years ago
    Blown away by the customer service (Abram) over the phone provided with respect to my home mortgage questions. He was very clear and clarified my concerns even after I asked him 4x because I was putting the pieces together, which is super … More important for a first time buyer. Yet to decide about taking a mortgage with them but if others have to decide hopefully this review can help you decide.
  • Avatar Sahdasia Durham ★★★★★ 3 years ago
    The Paramus Branch always provides me with exceptional customer service. Everyone is always kind and attentive. Especially Onyae she’s helped me resolved serval issues. I Highly recommend this branch .
  • Avatar C Williams ★★★★★ 2 years ago
    I have always received excellent customer service from all the departments that I have requested service. I am especially impressed with the level of guidance that was provided at my most recent meeting.
  • Avatar Reinaldo Morales ★★★★★ 3 years ago
    Awesome team , Greater Alliance is always there for me and my family auto loan and personal. A special thanks to Elda Fuentes for all your help she excellent and very professional Thank you .
  • Avatar Peggy Smith ★★★★★ 7 months ago
    Great customer service, very helpful!
  • Avatar Floyd Foster ★★★★★ a year ago
    Miss Alexandria Diaz was very professional and helpful with my need regarding my account ,Thank you very much for your assistance stay safe .
  • Avatar Quadair Reels ★★★★★ 3 years ago
    I have been banking with Greater Alliance for over 5Years and they always been there for me know matter what .Great Credit Union for all your needs.Great Team at all Branches. ESPECIALLY Kisha .W at the Paramus Office.
  • Avatar Mahum Ahmed ★★★★★ a year ago
    Ekrim was a great help! Made everything really easy and I definitely would recommend this branch!!
  • Avatar Dwayne Swasey ★★★★★ 3 years ago
    Elda was very professional and sweet, she made the transaction seamless and easy. Elda was a delight to do business with she is an asset to your company.
  • Avatar Oscar Lopez ★★★★★ 3 years ago
    Elda Fuentes heaped me greatly in an important matter while giving me her full attention. As well as providing me with all information accurately .Thank you Elda you are the best!!!
  • Avatar Michael Conte ★★★★★ 3 months ago
    Good follow-up and confirming of appt. Professional , showing interest in customer inquiry
  • Avatar Yenny Cruz ★★★★★ 3 years ago
    I came to apply for a loan and the member service rep Elda Fuentes was every pleasantcourteous and she provided to me an excelente service.
  • Avatar Diane Lang ★★★★★ a year ago
    People were very friendly, answered all of my questions, and the service was quick.
  • Avatar mitra ahmadi ★★★★★ 2 years ago
    Maya Ferguson is very nice and helpful person and also all of the other co-workers.
  • Avatar Christopher Diaz ★★★★★ 3 years ago
    Great service, Elda was super helpful and nice. She explained me all I needed to know.
  • Avatar Frau Lauzon ★★★★★ a year ago
    Alberto was extremely helpful and patient with my many questions and requests!
  • Avatar Richard Whitaker ★★★★★ a year ago
    The Greater Alliance Representative was very pleasant, professional and helpful! Thank you!
  • Avatar Kathy King ★★★★★ 4 months ago
    Great teller service
  • Avatar Shawniek Griffiths ★★★★★ a year ago
    They are all very nice and respectful what a great bank
  • Avatar Martin Mercado ★★★★★ 3 years ago
    Excellent attention from the memberService representative missElda Fuentes.The best experience I have in thisBranchExcellent excellent excellent!!!!!!!!!!!!!
  • Avatar mike donellan ★★★★★ 3 years ago
    My experience with Greater Alliance was great and Kisha White was so helpful!!
  • Avatar Jose Jordan ★★★★★ a year ago
    Alexandra was awesome opening my new account t
  • Avatar Madeline Oritheneer ★★★★★ a year ago
    Alberto at Greater Alliance in Paramus was extremely helpful!
  • Avatar John & Maria - Tessa Rodriguez ★★★★★ 3 years ago
    Elda Fuentes is very accommodating and explained my accounts very well.
  • Avatar Salma Hassan ★★★★★ a year ago
    The customer service responsible Tasha is very helpful
  • Avatar Suranjit Mukhopadhyay ★★★★★ 2 years ago
    GAFCU/Paramus location, NJ:Professional but friendly staffs!
  • Avatar Kavon Nether ★★★★★ 2 years ago
    Every time I came into the branch I was treated very well.
  • Avatar Elving Torres ★★★★★ 2 years ago
    Excellent....Outstanding service this is why I have Greater Alliance.
  • Avatar Alan Kostelnik ★★★★★ a year ago
    Alberto was very helpful and courteous
  • Avatar Pat Zaccario ★★★★★ 3 years ago
    Very friendly and easy to work with
  • Avatar Sandwick Linton ★★★★★ a year ago
    I'm feeling good
  • Avatar Martin Wagner ★★★★★ a year ago
    Awesome service
  • Avatar Brenda Lugo ★★★★★ 3 years ago
    Great great service
  • Avatar Jacquelin Veras ★★★★★ a year ago
    (Translated by Google) Excellent attention, thank you, God bless you(Original)Excelente atención ,gracias ,Dios le bendiga

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