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When you use a debit card, the merchant sends a confirmation to the Credit Union for an authorization. When the approval is given, the balance in your checking account is reduced or “blocked” by the amount of the purchase. This is known as a pre-authorization hold. The merchant determines the amount of the hold. Greater Alliance CU establishes the length of time the hold remains in place. Typically the hold stays on your account until the funds are transferred to the merchant, or 24 hours.
Why would my available cash balance be different from my balance?
Customer Testimonials
Customer Testimonials
Greater Alliance Federal Credit Union
40 West Century Road, Paramus
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Very efficient knowledgeabl and most of all very compassionate to all that go there makes it a nice pleasant experience
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It was so pleasant to have a calming experience to open an account for my son. Alejandra Diaz helped me. She was professional yet so warm. Great banking customer service is so hard to find. Thank you for the great service!
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My visit to Greater Alliance FCU was very successful. Additionally, the two staffers who dealt with me were very courteous and helpful. They were also knowledgeable and in their work, wasting no time in performing the tasks in the areas … More I needed help.I can truthfully report that this Greater Alliance Branch in Paramus is a very good place to do business. Cudo to the Management and staff, your lights burn brighter with your humane and efficient service to your members!
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Ekrim was amazing. She helped me reopen my account and apply for a personal loan right away. It was the only bank that was willing to give me a personal loan for the amount that i needed at a lower interest than the banks that did want … More to offer me a very small loan. They made the whole process so easy and I was so relieved I am finally back on track! Thank you, Ekrim and Greater Alliance!
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Arkia was very helpful and thorough in explaining everything How the process is done. She was very professional and I enjoyed my experience at the credit union.
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First time using a credit union and it was seamless every rep/teller and manager were polite, professional and helpful. Every process was explained in detail and I was in and out quickly! I’m impressed
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Ekrim was extremely knowledgeable about the services. She helped me as soon as I walked into the door. Very professional and very kind. I would Recommend this branch to anyone!
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I would like to commend Member Service Representative Ekrim Asalieh of the Paramus branch for her outstanding service and attention to detail. On multiple visits, she has demonstrated a consistent, courteous, and professional manner, which … More is a credit to her and the institution.
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Great Customer service. Danielle is awesome. Zelda is great. The new teller is very knowledgeable about everything. The Paterson branch is awesome.
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The service was great .The representative E.Fuentes was very courteous and professional , she went above and beyond her duty to resolve my issues. the atmosphere was very friendly and she answered all my questions to my satisfaction and … More it is a gift to have someone like her to be part of the Greater Alliance's team .
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Iman was personable, helpful and fast! Great job!!
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I went thru a difficult experience in my life and i needed help. I turned to Greater Alliance and they helped me every step of the way Kisha, the branch manager in Paramus is the best! She’s informative,attentive and really cares. YOU WILL … More FOREVER HAVE MY BUSINESS
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My mom has been a member for many years. And they always exceeded above & beyond for her. Love the reps
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It was a pleasure to meet with Miquel Delacruz today. He was patient, understanding and informative. Miquel explained everything thoroughly so that is made me comfortable with my transaction. I consider my meeting with him to have been … More outstanding.
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Blown away by the customer service (Abram) over the phone provided with respect to my home mortgage questions. He was very clear and clarified my concerns even after I asked him 4x because I was putting the pieces together, which is super … More important for a first time buyer. Yet to decide about taking a mortgage with them but if others have to decide hopefully this review can help you decide.
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The Paramus Branch always provides me with exceptional customer service. Everyone is always kind and attentive. Especially Onyae she’s helped me resolved serval issues. I Highly recommend this branch .
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I have always received excellent customer service from all the departments that I have requested service. I am especially impressed with the level of guidance that was provided at my most recent meeting.
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Awesome team , Greater Alliance is always there for me and my family auto loan and personal. A special thanks to Elda Fuentes for all your help she excellent and very professional Thank you .
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Great customer service, very helpful!
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Miss Alexandria Diaz was very professional and helpful with my need regarding my account ,Thank you very much for your assistance stay safe .
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I have been banking with Greater Alliance for over 5Years and they always been there for me know matter what .Great Credit Union for all your needs.Great Team at all Branches. ESPECIALLY Kisha .W at the Paramus Office.
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Ekrim was a great help! Made everything really easy and I definitely would recommend this branch!!
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Elda was very professional and sweet, she made the transaction seamless and easy. Elda was a delight to do business with she is an asset to your company.
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Elda Fuentes heaped me greatly in an important matter while giving me her full attention. As well as providing me with all information accurately .Thank you Elda you are the best!!!
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Good follow-up and confirming of appt. Professional , showing interest in customer inquiry
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I came to apply for a loan and the member service rep Elda Fuentes was every pleasantcourteous and she provided to me an excelente service.
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People were very friendly, answered all of my questions, and the service was quick.
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Maya Ferguson is very nice and helpful person and also all of the other co-workers.
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Great service, Elda was super helpful and nice. She explained me all I needed to know.
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Alberto was extremely helpful and patient with my many questions and requests!
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The Greater Alliance Representative was very pleasant, professional and helpful! Thank you!
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Great teller service
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They are all very nice and respectful what a great bank
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Excellent attention from the memberService representative missElda Fuentes.The best experience I have in thisBranchExcellent excellent excellent!!!!!!!!!!!!!
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My experience with Greater Alliance was great and Kisha White was so helpful!!
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Alexandra was awesome opening my new account t
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Alberto at Greater Alliance in Paramus was extremely helpful!
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Elda Fuentes is very accommodating and explained my accounts very well.
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The customer service responsible Tasha is very helpful
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GAFCU/Paramus location, NJ:Professional but friendly staffs!
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Every time I came into the branch I was treated very well.
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Excellent....Outstanding service this is why I have Greater Alliance.
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Alberto was very helpful and courteous
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Very friendly and easy to work with
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I'm feeling good
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Awesome service
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Great great service
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(Translated by Google) Excellent attention, thank you, God bless you(Original)Excelente atención ,gracias ,Dios le bendiga
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