As of Monday, July 22, Greater Alliance Federal Credit Union announced it has reopened its branch lobbies to members.The credit union has 3 branches located in Paramus, Hackensack and Paterson and while the branches are open, members should expect a different way of doing business than before the pandemic.
In a statement, President/CEO Glenn Guinto said, “The health and well-being of our members and employees remain a top priority. The branch experience will feel quite different than before, but our commitment to creating an exemplary member experience has never been stronger.”
According to information from Greater Alliance, the branches will operate under the current health and safety guidelines set by the State of NJ and Centers for Disease Control.
The credit union announced new policies for branch activity:
- Staff members will wear face masks and/or provide service from behind clear acrylic barriers.
- Branches will have posted guidelines for maximum occupancy that reflect social distancing guidelines.
- Hand sanitizer will be available for members at all branches.
- New floor signs have been installed to direct members on where to wait for service.
- Restrooms, will be closed to members for the time being.
- Surfaces within each branch will be sanitized throughout the day, followed by a thorough cleaning each night.
- Members are strongly encouraged to limit visits only to those whose presence is necessary for the transaction.
We encourage all members to make an appointment for transactions that cannot be done at a teller line to avoid wait times while visiting the branch. Appointments are required and can be scheduled at https://www.greateralliance.org/schedule-a-lobby-appointment/ or with the Service Support Team by e-mail at firstname.lastname@example.org. Mortgage appointments are available remotely through Telephone and Zoom.
Members are still encouraged to do most of their banking remotely and still apply for loans online. The credit union also offers an app which can be downloaded on all Apple and Android devices.
All necessary reopening information can be found on the main site at: https://www.greateralliance.org/branch-reopening/.
“Our members have been excellent at understanding and adapting during the last few months,” said Glenn Guinto, CEO Greater Alliance. “We appreciate our members’ understanding and kindness as we navigate how to best serve the community during this challenging time and provide a safe environment for employees and members. We’re excited to open our branches once again and see our members that we have dearly missed serving in person.”
About Greater Alliance Federal Credit Union
Greater Alliance Federal Credit Union is a not-for-profit financial cooperative, existing solely to serve its members in Bergen and Passaic counties within New Jersey for over 80 years. As a financial cooperative, Greater Alliance offers the best-in-market rates, world-class service, and a full menu of personal and business products and services.
Greater Alliance maintains three branches in Paramus, Hackensack and Paterson with over 5,000 Shared Branch locations and 85,000 Surcharge Free ATMs throughout the country. For more information regarding Greater Alliance Federal Credit Union please visit www.greateralliance.org or call 201-599-5500.