On September 15th, Same Day ACH payments will be coming to merchants and billing companies. This means that if you agree to make an electronic payment, funds might be debited to your account as soon as the very same day. Previously, it may have taken a couple of days for payments to post. Starting on September 15th, this may no longer be the case.
When making a payment or paying a bill through ACH, available funds must be in your account. If the funds are not immediately available we recommend you wait until funds are available before making the payment. If funds are not available and funds are debited to your account we may charge a fee, and if you do not have overdraft protection, you will also incur a fee from the merchant or billing company.
You should always have sufficient funds in your account to cover every payment you make, authorize, or initiate, and you should frequently review your account statements and transactions.
FREQUENTLY ASKED QUESTIONS:
What is an ACH payment/debit?
They are electronic debits that are commonly known as Direct Payment, Direct Debit, ACH Debit, Electronic Check or e-check, and similar terms.
Currently credit transactions are posted multiple times per day while debit transactions are posted to accounts only once per day. As of September 15, 2017, debit transactions will also be processed multiple times per day.
How does this affect me?
Previously, you may have seen debits posted to your GAFCU checking/share draft or savings account once per day. Going forward, transactions such as check clearing (only checks to ACH), and bill payments will post multiple times throughout the business day.
What are the benefits of same day ACH debits?
The conversion to ‘same day ACH debits’ will enable you to make easier on-time bill payments as well as faster crediting when you are moving money among transactions that you own at different financial institutions. Similarly, business to business payments will process more quickly – providing faster processing of invoices and payments.
Will my direct deposit be affected?
No. Your direct deposit will continue to be credited to your account on the correct posting date.
Will this affect me if I use Bill Pay or have a schedule recurring payment?
If a payment is scheduled to be made on a certain day. The electronic payment will be processed and funds may be debited from your account that day. For example, if a bill/automatic payment is scheduled for the 14th of every month, please make sure funds are available before the 14th. If you are using Popmoney or Bank-to-Bank transfers please make sure to have funds available in your account to make such transfers.
What can I do to prevent my account from being overdrawn?
We offer overdraft lines of credit. For more information please contact our Service Support Department at 888-554-2328 x280
Final Reminder to activate your new EMV Debit Card that you received in the mail last month:
After July 31, 2017 your old Debit Card shown below will no longer work:
Important things to note regarding your NEW EMV Debit Card:
- New EMV Debit Cards were only issued to members who have a Checking account and currently have an old debit card on hand.
- Your debit card account number will change, along with your card’s expiration date and 3 digit security on the back of your card.
- When activating your new EMV Debit Card please remember to listen to all the prompts and choose the option to “select/change your PIN.” (YOU MUST COMPLETE THIS STEP TO FULLY ACTIVATE YOUR CARD)
- You may keep your existing PIN however you MUST re-enter the PIN again when you first activate your new EMV card.
- Please remember to update all of your accounts where you have setup automatic payments using your debit card account number, e.g., Netflix, Paypal, Gym Membership etc.
For security reasons, please destroy the old card once your new EMV debit card has been activated. If you do not activate your new EMV debit card by July 31, 2017 your current debit card will be deactivated and will no longer work.
Please note that access to our Hackensack Lobby ATM will NOT be available after hours until further notice. We are working to resolve this issue, in the mean time please visit our Paramus branch to access the ATMs or use the ATM locator on our website or on your Mobile app to find Surcharge Free ATMs and Deposit taking ATMs located near you.
We apologize for the inconvenience. If you need more information please contact 888-554-2328 x280.
Dear Valued Member:
What a busy year 2016 has been for Greater Alliance. At last year’s annual meeting, some of the members in attendance were given a preview of the
things to come through various presentations and discussions.
I’m delighted to share with you that all the system enhancements we planned to put in place, were completed as of April 3rd. All the hard work from our dedicated and enthusiastic staff was well worth it as we reopened our doors to a new chapter in products and services delivery.
Under the direction of the Board of Directors and Management, your credit union is now in a better position at supporting the very diverse banking requirements today’s members need and deserve. Never have our remote delivery channels been so completely integrated, interactive and user friendly.
Our staff now has access to the best systems available in order to provide the best possible experience at every member service touch point. Whether you decide to visit us at our branches, visit us online, access us through our mobile banking,
telephone banking or simply interact with us via our social media channels, we want to provide you that same level of great member experience that you’ve come to expect.
As we celebrate our milestone 80th year anniversary, I can’t help but look back at how your credit union has endured the test of time, under various economic conditions, ever-increasing regulatory challenges, and the constant evolution of providing services to our members. Chapter after chapter, the answer is simple – we remain true to the same “people helping people” philosophy that our founders established in 1937.
For the past 80 years, we have always put our members’ needs first. Welcome to our new chapter.
Come meet us for a chance to win $150! We will be participating in your community this summer, stop by our table to learn more about what’s happening at the Credit Union.
$150 Raffle: Enter our raffle to win $150! Stop by during any one of our events listed below and enter for a chance to win. The more entries you receive the odds of winning will increase as well. The winning ticket will be picked on Friday August 11, 2017.
Schedule of events:
- Friday July 7, 2017 – Hometown Hero’s Night & Live Band
- CANCELED DUE TO INCLEMENT WEATHER – Friday July 14, 2017 – Dance Party Night, Live Band , Motown, 70’s 80’s 90’s Dance Music
- Friday July 21, 2017 – Hometown Hero/Celebrity Night, Matthew Whitaker Live
- Friday July 28, 2017 – Caribbean Night, Live Band
- Friday August 4, 2017 – Latin Night, Live Band
- Friday August 11, 2017 – LGBTQ Hackensack “Pride Event” ($150 Raffle will be picked)
- Friday August 18, 2017 – Dance Party Night, Live Band , Motown, 70’s 80’s 90’s Dance Music
All events will take place at : 102 State Street, (Atlantic Street Park) Hackensack, NJ 07601 (Off Main Street, and Atlantic Street. Behind the new Hackensack Performing Arts Center.)
Contact: Ana Suarez at gro.ecnaillaretaergnull@zerausa for more information.
Please note – The city of Hackensack will be starting the two-way traffic conversion of Main and State Streets, starting with State Street, on July 5, 2017. Completion of State Street will take approximately 4 months. Work will begin on Main Street thereafter and is expected to be completed by August of 2018. The State Street conversion will occur north to south beginning at Passaic Street and ending at Essex Street.
During construction: Use caution. Obey all posted signs. Expect delays. Use alternate routes as may be necessary.
If you will be affected please subscribe to future notifications at www.hackensack.org/nixle
Dear Valued Member,
It has certainly been a busy month! When Greater Alliance re-opened its doors on April 3rd after a fast-paced Upgrade Weekend full of hard work behind the scenes, we were “cautiously optimistic.” But overall results have been very positive, and I want to share a few thoughts with you.
- The first day was a little overwhelming for our members, as expected, but we truly appreciated their patience while we worked through some opening jitters.
- So far, the number of positive comments about our new remote banking services has been very encouraging and rewarding.
- Seeing our team come together to accomplish this upgrade was a work of art, and I could not be prouder to lead such an amazing group of talented people.
If there is one single impression I hope you will keep in mind, it is just how eager all our staff was to serve our membership. A great deal has changed at our credit
union since it started in that Hackensack cloak closet some 80 years ago, but the belief in service rather than profit is exactly the same.
Going forward, our new systems and technology partners give us the ability to respond as quickly as needed to serve your changing needs. So please feel free to share your input and suggestions about our upgraded services, so that we can take steps to become even better.
Working together, we are committed to being greater for you – every day.
You are cordially invited to attend the Greater Alliance Federal Credit Union Annual Meeting. This event is a great time for all of our members to come together. You are encouraged to come, and learn about the credit union’s plans for 2017 and the coming year.
Please join us:
When: Wednesday, May 24th
Where: Board Room – 40 W. Century Road, Paramus, NJ 07652
Time: 4 PM – 5 PM
RSVP Today – gro.ecnaillaretaergnull@zerausa or call 201-599-5613
Light Refreshments will be provided.
Dear Valued Member,
One of my favorite activities is visiting our branch lobbies and talking with members. It’s always enjoyable, especially when I run into longtime members I once served as a teller. During these conversations I am always struck by the close relationships we are privileged to share at Greater Alliance. These trusted personal connections are priceless – and they yield many valuable lessons, if we just take the time to listen. During our upgrade process, for example, we have invited our members to voice their questions and concerns. I’d like to share a few, in case they have crossed your mind as well.
One question asked by members is whether our new upgrades will cost them anything. It’s a natural concern when everything today seems to come with strings attached, particularly at big banks. But as a member-owned credit union, Greater Alliance is happy to eliminate those strings. Unlike financial institutions that serve shareholders, we exist only to benefit you – our member. And because innovation is one of our stated core values, this upgrade is only the latest example of our ongoing commitment to deliver an unmatched banking experience.
Similarly, some members have been concerned that we’re making changes because we might be merging or going out of business. It’s actually just the opposite. Greater Alliance is very healthy, and making improvements only helps us grow stronger to support additional membership growth. Also, because our members are our owners, major changes such as a merger could never take place without your notification and approval. Another question, going back to my earlier point about relationships, is the concern that our new technology will end up replacing the trusted people you work with at our branches.
This issue is very important to me, so I want to make it clear that our commitment to outstanding personal service at Greater Alliance is not changing. Instead we are striving to build upon it, adding “anytime, anywhere” convenience that keeps up with the changing needs of today’s members.
If you have concerns as we enter this last month before Upgrade Weekend, please feel free to call our Member Services Team at 1-888-554-2328 x280. You can also talk with the people wearing “Upgrade Team” badges at any location – or you can talk with me if I happen to be in your branch. We are all excited by this opportunity to make your member experience better than ever. Together, we’re working hard to make Greater Alliance “a greater way to bank.”
Dear Valued Member,
As our technology upgrade progresses, we regularly add new updates to our website in order to keep you informed. In fact, one recent addition is a video with members of our Upgrade Team. I invite you to watch it today, at greateralliance.org/upgrade
Taking a video camera behind the scenes was a new experience for us. But with so many members now viewing online and mobile videos as their preferred way to get information in today’s fast- paced digital world, we feel that it is important to step outside our comfort zone and find new ways to deliver what you need –anytime, anywhere.
In our video you will see the busy “Think Room” at our Paramus headquarters, where Upgrade Team members are hard at work studying each new improvement and procedure to make sure they are easy and natural to use. As a Greater Alliance member and shareholder, you are always our priority and we strive to exceed your expectations.
Over the next two months, we will provide more updates as the “Upgrade Weekend” date of March 31 draws near. For example, we expect to add several frequently asked questions (FAQ) documents on specific topics of interest such as mobile banking, our new debit cards featuring EMV chips for security, telephone banking and more. Please be sure to visit our website regularly.
In the meantime, we want to know what is on your mind. Please look for the people wearing “Upgrade Team” badges at our branch locations, and approach them with any questions or concerns you might have. They will be happy to provide answers and explain how our upgrade will benefit you.
Our passion is to provide you with the best member experience possible. I hope you share the same excitement about the new convenience, value and flexibility coming your way. We believe you’ll find these improvements really do make Greater Alliance “a greater way to bank.”
Dear Valued Member,
We begin our 80th year at Greater Alliance just as we started, with a passion for delivering the best member experience possible. Behind the scenes our Upgrade Team is hard at work, readying upgrades that will offer you a change for the GREATER in April. I believe that you will be as excited by the results as I am.
Staying informed will be very important in coming months, so please take a few moments to verify that we have your latest contact information – especially if you have changed your residence or email address recently.
Here is how you can receive our latest updates:
• Visit the new area on our website dedicated to upgrade news and information
• “Like” us on Facebook
• “Follow” us on Twitter
• Call our exceptional Member Service Team at 1-888-554-2328 x280
• Email us at: gro.ecnaillaretaergnull@ofni
We will be sharing news about our progress not only here, but online with videos posted to our website and social media channels. Please take a look for a preview of what is to come. At the same time, feel free to share your own questions and
comments so that we can address them in future updates.
Working together, we are committed to being greater for you – every day.
Dear Valued Member,
Here at Greater Alliance, our passion is providing you with the best member experience possible. Therefore it is my pleasure to share important news about major upgrades that will soon bring you more convenience, value and flexibility than ever before.
In April 2017 we will complete our technology upgrade, enhancing the products and services we provide. Here are just a few of the many ways we are getting greater for you:
- ALL-NEW Online Banking and Bill Pay
- ALL-NEW Mobile App for smartphones and tablets
- ALL-NEW Visa® Debit Card with EMV chip protection
- IMPROVED Online Loan and Account Opening Application
- Plus much more
We will be sharing benefits and details in the coming months and don’t want you to miss any important news. There are a few ways you can get the latest updates:
- Visit the new area on our website dedicated to upgrade news and information, at greateralliance.org/upgrade
- “Like” us on Facebook at facebook.com/gafcu
- “Follow” us on Twitter at twitter.com/greaterway2bank
- Call our exceptional Member Service Team at 1-888-554-2328 x280
- Email us at gro.ecnaillaretaergnull@ofni
Your satisfaction means everything to us and we are ready to answer your questions. Please remember to verify your contact information, so we can continue to get you the latest details.
As we approach our 80th year, I hope you share my excitement about the upgrades ahead. Working together, we are committed to getting greater for you – every day.
President/Chief Executive Officer