Who is Alice?
Alice is an artificial intelligence (AI) powered digital assistant whose sole job is to help you get there. Whether that be answering a question, checking your balance, or transferring money, Alice can help.
When you dial our number, you’ll be greeted by Alice. Although Alice is a digital assistant, you can speak to her naturally, asking your questions as you would speak to anyone else. If Alice doesn’t understand your request or can’t help with it, you’ll be forwarded to our Service Support representative to make sure you get the help you need.
Alice, our digital assistant, is named after one of our founders, Alice C. Falb. Alice was one of the educators that started our credit union in 1937. Sadly, Alice is no longer with us, she passed away in 1994. Alice loved the credit union and is very passionate about the credit union movement. She had an amazing personality and was truly passionate about our membership. In our early days, she knew practically every member. In 1994, her funeral procession passed through our main office one last time and all our staff came out to wave their final goodbyes.
Through the magic of technology, we can keep Alice’s passion for helping our members, her quirky personality and her legacy continues on for our current and future members to experience.
Our version of Alice will need some time and a bit of patience to get her acquainted to all the new efficiencies and technological advancements available to her to better serve you. Not to mention, getting to know you, our members, once again. Alice, in future iterations, can identify you accurately by simply hearing your voice.
So, as we embark on this task of training Alice, we ask for you to try it and experience her service for yourselves. We promise she will get much better over time and while she’s in training, she has the full support of our entire team at Greater Alliance, ready to jump in. Each of those pinch hit efforts by our team members will be learning experience for Alice and will make her better.
Alice can help you with the following:
- Checking Balance and transaction
- How to open an account
- Product questions
- Finding the nearest branch or ATM
- Hours of Operation
- How to register for our Digital Banking
- Loan application process
- And so much more!
Benefits and convenience of Using Alice
At Greater Alliance, we’re always leveraging the newest innovations and providing our members a variety of options to communicate with us. Alice offers a quick and efficient way to provide answers without the wait, including SMS 24/7.
Why is Greater Alliance using Alice?
Greater Alliance aims to assist our members in the quickest and most efficient manner we can. Alice will be able to provide support for general questions 24/7.
How accurate is Alice?
Alice is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.
Are my interactions with Alice secure?
Interactions with Alice are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.
Is Alice only available during business hours?
Alice is available for your convenience 24/7.
Is Alice free to use?
Alice is a completely free digital assistant offered by Greater Alliance to enhance our member experience.
What languages does Alice respond to?
Alice is able to understand and respond in English.
Will Alice be able to answer and respond to more inquiries in the future?
Yep! Alice will have additional capabilities in the coming months as well as a team that will look at opportunities to improve and enhance Alice’s features.
Can Alice help me open a new membership?
Absolutely! Alice can direct you to the online membership application to become a Greater Alliance member.
What information do I have to give in order to use Alice?
Depending on your request, Alice may ask for additional information to best answer your questions. This may include authentication questions.
Can Alice answer my loan application questions?
Alice can direct you to the department that your application is associated with but cannot provide you with status updates at this time.
Can Alice put me in touch with an actual member service representative if my question can’t be answered?
Yes, if Alice cannot answer your question, you will be transferred to speak with a member service representative.
Can Alice perform the following account functions: reviewing account balances and transaction history, making online payments, and performing account transfers?
Yes, she can!
Will Alice authenticate my account before revealing private information?
Yes, when you use Alice to view any account information, you will be asked for personal information.
Do you keep a record of my conversations with Alice?
Alice keeps a record of calls used to improve her reliability in the future.
How do I skip using Alice? I only want to speak to a live person.
If you prefer not to use Alice, you can speak to a representative by following the prompts.