Dear Valued Member,
As our technology upgrade progresses, we regularly add new updates to our website in order to keep you informed. In fact, one recent addition is a video with members of our Upgrade Team. I invite you to watch it today, at greateralliance.org/upgrade
Taking a video camera behind the scenes was a new experience for us. But with so many members now viewing online and mobile videos as their preferred way to get information in today’s fast- paced digital world, we feel that it is important to step outside our comfort zone and find new ways to deliver what you need –anytime, anywhere.
In our video you will see the busy “Think Room” at our Paramus headquarters, where Upgrade Team members are hard at work studying each new improvement and procedure to make sure they are easy and natural to use. As a Greater Alliance member and shareholder, you are always our priority and we strive to exceed your expectations.
Over the next two months, we will provide more updates as the “Upgrade Weekend” date of March 31 draws near. For example, we expect to add several frequently asked questions (FAQ) documents on specific topics of interest such as mobile banking, our new debit cards featuring EMV chips for security, telephone banking and more. Please be sure to visit our website regularly.
In the meantime, we want to know what is on your mind. Please look for the people wearing “Upgrade Team” badges at our branch locations, and approach them with any questions or concerns you might have. They will be happy to provide answers and explain how our upgrade will benefit you.
Our passion is to provide you with the best member experience possible. I hope you share the same excitement about the new convenience, value and flexibility coming your way. We believe you’ll find these improvements really do make Greater Alliance “a greater way to bank.”