Greater News: Coming soon Alice will join our team, she will be available 24/7- Stay tune for more details.
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Reminder that all our branches and drive-thrus will be closed on Thursday, November 24th in observance of Thanksgiving Day. You can access your accounts using our Digital Services & at any of our nearly 85,000 Surcharge-free ATMs. We will reopen during normal business hours on Friday, November 25th.

May my bank representative call customer service on my behalf?

How long will it take to process my claim?

The claims are processed within five days of the Plan Administrator receiving the appropriate information and documentation in their offices in Franklin, TN. Once processed, the claim is then forwarded to the underwriter for determination of benefits…

How will I be billed?

If you are a share/share draft account holder, the premiums will automatically be debited from your account monthly/quarterly. This transaction will be reflected on your statement. If you are a credit card account holder the premiums will automatically be charged to your account monthly/quarterly. This transaction will be reflected on your statement.…