Greater News: Coming soon Alice will join our team, she will be available 24/7- Stay tune for more details.
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Reminder that all our branches and drive-thrus will be closed early on Wednesday, November 23rd at 4 pm and will be CLOSED Thursday, November 24th in observance of Thanksgiving Day. You can access your accounts using our Digital Services & at any of our nearly 85,000 Surcharge-free ATMs. We will reopen during normal business hours on Friday, November 25th.

What should I do if I suspect my online information has been compromised?

How did my user name and password get compromised?

Most accounts are compromised by responding to a phishing e-mail, keylogger or Trojan Horse virus that was installed on your PC through a fraudulent e-mail or possibly by someone with whom you may have shared your user name and password. To prevent this from happening, we recommend the following actions: Install anti-virus software on your computer. Update your virus definitions regularly. Use good judgment before opening strange or unexpected e-mail attachments and/or files. Back up your data.…

What is phishing?

Phishing (pronounced “fishing”) is an electronic scam that attempts to obtain confidential personal or financial information from its target. It takes the form of a fake message, usually an e-mail, which appears to be from a financial institution or service provider. The message usually includes the company name, logo and a link to a website which instructs you to update your account information by providing your Social Security number, bank account number, PIN, password, birth date, etc. with a dire…

What is a keylogger?

A keylogger is a computer program that logs each keystroke a user types on a keyboard and saves this data into a file or transfers it via the Internet to a pre-determined remote host. It also can capture screenshots of the user activity, log-in passwords, record online chat conversations or take different actions in order to find out what a user is doing. Often downloaded inadvertently by users clicking on links in fraudulent e-mails, keyloggers pose the most dangerous threat…

What are Trojan Horse programs?

Trojan Horse programs (including Remote Access Trojans or RATS) can be hidden in games, videos, music files or programs downloaded from the Internet or e-mail that install a malicious program on the target’s computer. Many anti-virus programs will detect and remove Trojan Horse programs, but must be regularly updated to be effective.…

How can I prevent becoming a victim of fraud or identity theft?

The number and sophistication of phishing scams sent out to members is continuing to increase dramatically. As a general rule you should be very careful about giving out your personal information over the Internet. Be suspicious of any e-mail with urgent requests for personal financial information. Don’t click the links in an e-mail, instant message or chat if you suspect the message might not be authentic or you don’t recognize the sender or user’s address. Avoid filling out forms in…

How secure is the Greater Alliance mobile app?

Greater Alliance FCU offers extensive security features to ensure that you can conduct your banking in a safe and private online environment. The same industry standards we have always employed to keep our public website and our Digital Banking secure also extend to our Mobile Banking application. The Greater Alliance mobile app is safe and secure, protecting the confidentiality of customer account information and the integrity of all transactions.…

What can I do to protect my security and privacy?

Just as when you bank online from your computer, there are some simple steps you should take to ensure the security of your information and protect your privacy when you use the Greater Alliance FCU mobile app. Protect your Digital Banking password. It is your key to accessing your accounts. Do not reveal it to anyone. Memorize your Digital Banking password. Never store it on your mobile device, or write it on paper that you keep near your phone or…

What happens if I lose my phone?

If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your Digital Banking user name and password. However, to be safe, you should contact Greater Alliance FCU as soon as possible by calling 201-599-5500.…